Paste or enter your TeamViewer API Token into the 'Remote Access Settings' on the Atera platform, then click Save.Ĭ.

Copy the token for the purposes of pasting it in Atera's Remote Access Settings.ī. Note: If you would like to allow account assignment via the Assignment Tool, please check the box. Click on a host (if you haven't created any, you'll need to add one by clicking +Add Host) to see your host information, including the API Token. Your list of hosts (customers who have a TeamViewer hosts) appear. Click on Design and Deploy (in the the side menu). Locate your API Token within the TeamViewer Management Console. Or, If you have a TeamViewer Corporate license, select the 'Corporate License' option, and fill in the settings as described below:Ī. Note: You'll need to ensure that TeamViewer is installed on your customers' devices. If you wish to set TeamViewer as your default remote access, click Set as Default. If you have a TeamViewer Business or Premium license, select the 'Business/Premium License' option. Click on Remote access to view the TeamViewer settings.Ĥ. Click on Settings (under ServiceDesk Management). However, if there are no hosts listed on the console, then the hosts you add on Atera will be copied to the TeamViewer management console.Ģ. We won’t overrun any of the existing organizational structure. The customer/host listings, groupings, or hierarchies on your TeamViewer Management Console will remain untouched. Once you have a TeamViewer license, you can add visual customizations and customize a myriad of additional settings on the Management console that TeamViewer provides you. If you don't have one, you can purchase it at TeamViewer. Please note: You'll need to have a valid TeamViewer license. Setting up your TeamViewer account on Atera is easy, and only entails entering your TeamViewer credentials.

Instructions for initiating a remote connection with TeamViewer.

Instructions for TeamViewer integration setup.

This article includes the following sections: Connect to an unlimited number of customers, with up to three remote sessions available at any one time. Provide instant remote support for your customers by securely connecting to their computers, accessing files and applications, and troubleshooting problems anywhere, anytime. With our easy-to-use TeamViewer integration, remotely connect to your customers' computers with one click.

Teamviewer is it down